Shipping

SHIPPING OPTIONS

We pride ourselves on being able to process most orders within 24 hours they are received.

Please allow 2 to 4 business days for Expedited shipping method.

We ship from our warehouse/partners located within the country. Duties are already paid on all orders.

 

SALES TAX

USA residents are not subject to any tax.

 

SALES AND PROMOTIONS

DIY Epoxy reserves the right to cancel any sale or promotion at anytime.

All free items are limited to one per house hold.

Only items specifically marked as free shipping are eligible for free shipping.

DIY Epoxy is not responsible or to be held accountable for any pricing mistakes online. Any order DIY Epoxy deems as “abusing the sale” will be cancelled and refunded within 1 business day and customer notified.

DIY Epoxy has the right to refuse any order.

 

DAMAGES AND SHORTAGES

Merchandise damaged during shipping or shortages (missing items) must be reported to DIY Epoxy within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

 

RETURN POLICY

All returns and exchanges are welcomed by DIY Epoxy within 7 days of your receipt shipment. You need to contact DIY Epoxy support with your order number and reason for return. A Return Authorization Slip (RAS), Return Merchandise Authorization (RMA) and return address will be provided by DIY Epoxy before returning your item. Return the item with the provided RAS inside your package and RMA on your shipping label to the provided shipping address for your exchange or refund. Once you ship back the item, contact DIY Epoxy support right away with your tracking information. Full credit or replacement will be issued within 7 days of reception of your returned product if you sent your tracking number to DIY Epoxy support. Full credit or replacement will be issued within 30 days of reception of your returned product if you did NOT send your tracking number to DIY Epoxy support.   

Items that CANNOT be returned.

  • Merchandise returned over 7 days of receipt of shipment.
  • Shipping fees for returns are 100% paid by us.
  • DIY Epoxy will cover the shipping fees for the replacement item once we receive the returned product(s).

No other warranty written or implied exists. Manufacturer‘s Warranty claims must be addressed to the manufacturers.

 

BACK ORDERS

We stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product “out of stock” on our website. We do not sell products that are not in stock. All products marked as "In Stock" are available and ready to ship.

Sign up to our newsletter to get a restock notification.

These policies are subject to change at any time without notice.

We are constantly updating our products. Some products may change (size, style, color) from what is shown in catalog.

Prices are subject to change without notice.